Returns & Cancellations

Returns and Cancellations

If for any reason you are not satisfied with our goods and services, please contact us to arrange the return of the products in an original unused and resellable condition within 7 days after receipt of the order for a full refund.

We do not reimburse return postage costs except when a product is found to be faulty or defective in which case we will cover the cost of returning and replacing the item/s.

The provision of goods and services by That Bloke is subject to availability. In cases of unavailability, That Bloke will refund the client in full. Placing an item in your cart does not constitute an order and we cannot be held liable if the item is no longer available, or if the price has changed by the time the checkout process is completed.

Conditions for returning a product

  • An item may be returned to us should it be faulty/defective and qualifies for a product return. 
  • The item must be in its original mint condition and packaging, with all labels attached. 
  • The original delivery charge will not be refunded.

Returns must be lodged within 7 days of the item being delivered.

Incorrect items

We will either replace the item or refund you for any item that you receive that does not match the description advertised on the website.  We will need you to return the item to us at no additional cost to yourself. Please note that it is your responsibility to ensure that the package is delivered to That Bloke within the returns window provided and at the correct address. Please contact us at orders@thatbloke.co.za within 24 hours where the item is not what you ordered.

Faulty/Defective Products

We try our best to deliver Products in perfect condition. However, should you find that the product is defective/faulty, you agree to keep the product in its current condition, and return it to us for our quality inspector to inspect the faulty product within a reasonable time.

Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard.

Cancellations

Cancellations by That Bloke

We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and That Bloke (thatbloke.co.za), in whole or in part, if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale.

We will refund any money received from you using the same method originally used by you to pay for the Product unless otherwise agreed between you and That Bloke (thatbloke.co.za).

Cancellation by Customer (non-faulty items)

Orders placed may be cancelled at any time prior to payment.

Should payment have been made and received, the order may be cancelled but are subject to the following fees:

  • Prior to shipment but after having made payment - 10% 
  • After the package is delivered by the shippers - no cancellation / or 20% + return shipping cost

 

Special conditions and procedures for returns of defective products will apply, as set out in our Returns Policy. The special conditions are in line with the requirements of the Consumer Protection Act 68 of 2008.